Shipping Policy

Serviceable Locations

We currently ship pan-India (all 28 states and 8 union territories, subject to pincode serviceability by our courier partners). International shipping is available to 40+ countries — please raise a bulk enquiry via the Quote form for country-specific rates.

Dispatch Timeline

All in-stock orders are packed and handed over to the courier within 1–2 business days of successful payment. You will receive a tracking link on your registered email and WhatsApp once the order is dispatched.

Business days are Monday to Saturday excluding public holidays. Orders placed on Sundays are dispatched the following Monday.

Delivery Timeline (India)

• Metro cities (Bangalore, Chennai, Hyderabad, Mumbai, Delhi NCR, Kolkata, Pune, Ahmedabad): 2–4 business days after dispatch.
• Tier-2 cities and state capitals: 3–6 business days after dispatch.
• Remote areas, hilly regions, North-East: 5–10 business days after dispatch.

Delivery Timeline (International)

International orders are shipped via DHL / FedEx / India Post ePacket depending on destination. Typical timelines:

• Middle East (UAE, Saudi, Qatar, Oman): 5–8 business days.
• SE Asia (Singapore, Malaysia, Thailand): 6–10 business days.
• USA, UK, EU, Australia: 8–14 business days.
• Africa & Latin America: 10–20 business days.

Shipping Charges

• Orders above ₹499 within India — FREE shipping.
• Orders below ₹499 within India — a flat ₹50 shipping fee.
• International shipping — calculated per destination, weight and courier at the time of quote. You'll receive an itemised quote before checkout for bulk international orders.

Duties, Taxes & Customs

For domestic orders, all applicable GST is included in the displayed price. For international orders, the customer is responsible for any import duties, customs fees and local taxes levied by the destination country. Customs delays are outside our control and are not included in the delivery timelines above.

Order Tracking

Once dispatched, you will receive a tracking number and a link on your registered email and WhatsApp. Signed-in customers can also view live status on the 'My Orders' page.

Undelivered / Returned Shipments

If a shipment is returned to us because the address was incorrect, the recipient was unreachable after multiple attempts, or the parcel was refused at customs, we will contact you to arrange a re-ship. Re-shipping charges may apply. If you choose not to re-ship, we will refund the product cost (excluding the original and return shipping fees).

Damaged or Missing Packages

Please inspect your package at the time of delivery. If it arrives damaged, tampered or leaking, refuse the delivery if possible and take a photograph. Write to admin@goldenroutespices.co.in within 48 hours of delivery with your Order ID and photographs, and we will arrange a replacement or refund per our Refund & Cancellation Policy.

Bulk & Wholesale Shipments

For orders above 25 kg or for HoReCa / export / private-label programmes, freight is quoted separately based on incoterms (Ex-Works / FOB Nhava Sheva / CIF destination). Please raise an enquiry via the Quote form or reach out on WhatsApp.