Refund & Cancellation Policy

Order Cancellation

You may cancel an order for a full refund at any time before we mark it as dispatched. Once your order has been handed over to our courier partner, it can no longer be cancelled — but you may still initiate a return upon delivery (see below).

To cancel, email admin@goldenroutespices.co.in from the address you used at checkout or WhatsApp us at +91 90199 42267 with your Order ID. Cancellation requests are actioned within 1 business day.

Refund Eligibility

We stand behind the quality of every pack we ship. You are eligible for a full refund or replacement if:

• The item you received is damaged, tampered with, or leaking on arrival.
• The pack is unsealed, expired, or shows signs of moisture / infestation.
• You received the wrong SKU, wrong quantity, or an incomplete order.
• Your order was not delivered within 10 business days of dispatch (India) or 30 business days (international).

Non-refundable Cases

Because our products are edible/consumable goods, we cannot accept returns or issue refunds for:

• Packs that have been opened, used, or resealed by the customer.
• Change-of-mind or preference reasons once the seal is broken.
• Colour, aroma, or coarseness variations that are natural to the spice or crop season.
• Claims raised more than 7 days after delivery.

How to Raise a Refund / Return Request

Please raise your request within 7 days of delivery. We will need:

• Order ID (visible in your 'My Orders' page or in the confirmation email).
• A clear photograph of the received pack and the issue (leak, damage, wrong item, etc.).
• Photograph of the shipping label / outer packaging.

Processing Timeline

Once your refund request is approved, the refund is initiated within 2 business days. Depending on your payment method, it reflects in your account as follows:

• UPI / Wallet — within 1–3 business days.
• Credit / Debit Card — within 5–7 business days.
• Netbanking — within 3–5 business days.
• Cash on Delivery (if applicable) — refunded via UPI/bank transfer once you share your account details.

Bulk & B2B Orders

Cancellation and refund terms for bulk (>25 kg) and private-label programmes are governed by the individual purchase order or supply contract, and may differ from the retail policy above. Please contact your account manager for clarifications.